I'm the owner and supervisor of the trucking maintenance enterprise situated in the mid-west. My business enterprise presents tractor-trailer maintenance providers both equally in-house and to the street for operator/operators that are in transit. I say “in transit” mainly because a sizable part of our enterprise originates from vehicles that have broken down within the road. We vacation over 200 miles in all directions to acquire them up and functioning as rapid as we can easily.
Additionally, we provide diagnostic companies and preventive maintenance which include oil changes, plug and wire improvements and tune-ups. Found between two fairly massive metropolitan areas, we see a lot of business enterprise are available as motorists normally prefer to stay away from having to end in close proximity to significant metropolitan 마블릭 places as it might normally necessarily mean quite a few hrs of down time. As a result, we get a lot of phone calls coming in at specific situations on the day, whilst at other moments our phones might not ring for one hour or even more. I lately had a trunk review performed on our cellular phone strains, to determine if we have been lacking calls in the course of our hectic occasions. I wished to know if including more mobile phone lines might make improvements to business. I used to be shocked at the effects.
We were missing plenty of incoming phone calls, a lot more than I had imagined. Along with the phones ringing off the hook, I really had no clue just how Lots of individuals have been struggling to get via. Soon after I received the trunk review effects, I additional 4 far more lines and employed much more customer service Reps. Inside a thirty day period of carrying out this, I'd to incorporate two excess bays to our setting up to support the increase in vans coming in. Briefly, my small business has developed by thirty percent from getting the trunk study carried out. The alternative would have likely been a minimize in company as motorists might need decided to quit attempting to plan with us because of never ever having the ability to get through. It just reminds me that Anything you don’t know can harm you, or absolutely your small business.