I'm the 마블릭 owner and manager of a trucking mend enterprise located in the mid-west. My business gives tractor-trailer repair service expert services each in-property and on the road for owner/operators who will be in transit. I say “in transit” mainly because a considerable part of our business enterprise comes from vehicles that have damaged down around the street. We journey in excess of two hundred miles in all Instructions to acquire them up and operating as fast as we are able to.
Moreover, we provide diagnostic companies and preventive upkeep for instance oil modifications, plug and wire modifications and tune-ups. Situated amongst two relatively significant metropolitan areas, we see a lot of organization can be found in as drivers normally choose to stay away from needing to end around key metropolitan places as it could usually mean many several hours of down time. Therefore, we get lots of phone calls coming in at specified periods in the day, although at other occasions our telephones might not ring for one hour or maybe more. I recently had a trunk study done on our cellphone strains, to determine if we have been missing phone calls all through our occupied periods. I wanted to know if adding much more telephone traces may strengthen organization. I used to be shocked at the effects.
We were missing a lot of incoming calls, in excess of I had imagined. While using the phones ringing from the hook, I actually had no idea just how A lot of people have been unable to get via. Right after I received the trunk review final results, I added four more traces and hired more customer service Reps. Within a thirty day period of performing this, I had to add two extra bays to our making to accommodate the rise in vans coming in. Briefly, my business enterprise has developed by 30 per cent from owning the trunk review done. The choice might have probably been a minimize in company as drivers might need made a decision to halt endeavoring to routine with us due to never ever having the ability to get via. It just reminds me that what you don’t know can damage you, or surely your organization.